Through a balanced combination of technology, solutions and services, Pactera has been helping the telecommunications industry face new challenges and remain at the forefront of technology. Our in-depth industry knowledge and professional service team help clients to rapidly and effectively implement telecommunications solutions. Pactera solutions and expert advice help service and equipment providers to experience lower costs, higher quality and higher efficiency. We are a truly global partner helping leaders in the industry to fully tap into network reliability and take advantage of key business process-related solutions.
Pactera provides telecom and mobile testing services for operators in multiple geographies with a unparalleled depth in APAC markets.
Solutions provide full spectrum of services from consulting to implementation to testing.
Mobile phone testing
Telecom call center solution
Over 10 years of field testing experience with a team of almost 120 specialist field testing engineers.
Onsite testing services for 2000 telecommunications products.
Network standards testing includes 2G, 3G, 4G generations, and standards including TD-LTE, FDD-LTE, EVDO, CDMA2000, TD-SCDMA, WCDMA and GSM.
Servicing a wide variety of clients including telecom operators, chip manufacturers, mobile solutions providers and terminal equipment manufacturers.
Testing centers in 9 cities in China, reducing client costs and improving delivery efficiency and quality.
Supports multiple access channels including voice, SMS, fax, email, apps, social media, and online customer service access
One-stop customer service solution for customer information management, complaints, consulting, business processing, billing and charges, marketing, research and reminders
Operation Support for personnel management, performance evaluation, salary, quality inspection and monitoring, and reporting to increase onsite management and operations standards
Cross-platform support for all major PBX/CTI, IPCC and NGCC environments
Software server supports all major operating systems
Web browser-based software agent
Deployment architecture support for centralized and distributed deployments
Seamless information integration through flexible bus integration with operator BOSS, CRM and IT back-end systems
Comprehensive range of third party testing services including service order acceptance, service activation, billing, channel and resources management and e-channels.
Testing services cover functionality testing, non-functional testing, performance testing, interface testing, security testing, Cloud testing and data integrity testing.
Professional third party testing services for the telecommunications, finance and Internet industries.
Partners in China include China Mobile Group Co. (12 provincial companies including Hebei and Jilin), China Unicom Group, Jiangsu Telecom, Baidu, Alibaba, Tencent and China Merchant’s Bank.
Professional testing platform and automated tools for requirements management, functionality testing (UDATP), billing and credit control, interfaces, mobile terminals, and Cloud testing.
High customer satisfaction testing results:
Average testing requirement coverage of 92.72%
31.38% reduction in average customer complaints
22.56% reduction in average requirement processing time