Production Support Manager

  • 职位地点: 无锡
  • 工作经验: 五年
  • 学历要求: 本科
  • 外语语种: 英语
  • 外语水平: 精通
  • 截至日期: 2021-12-31


An exciting new opportunity has opened up in the Solutions R&D team. We are looking to onboard a new team member in China to oversee a key strategic role and to help drive company growth.
The position is a senior team role where the successful candidate will be the key representative of the solution team in China with responsibilities including:

? Overseeing the solutions support network for multiple key client production programs
? Working with program managers to review and help optimize production and delivery processes to optimize efficiency
? Act as advocate for delivery team, working within the solutions team to improve the sophistication and understanding of evolving production challenges
? Help drive development schedule by identifying new and enhanced functionality in OneForma to further drive efficiency, or reduce workloads, for production teams
? Support Sales and Production teams in the Asia market to represent our technical operations and understand client requirements or expectations
? Outline and refine specifications and architecture for new client delivery programs, and work with the team to successfully deploy these solutions
? Support Education and Training for PM teams on new features and capabilities


The successful candidate will:
? Be based in one of our existing Chinese locations (preferably BJ or Wuxi)
? Have 6+ years experience in managing global, enterprise scale projects in Localization, AI Data Processing or similar multifaceted workflow processing
? Have strong administration and management skills
? Have experience with deploying multiple project and process types
? Have experience in identifying and resolving ongoing production challenges
? Be comfortable with implementing technology in programs
? Understand general engineering principals and be able to liaise with engineering and QA leads etc.
? Have experience working with Agency, Freelancer and Crowd resources
? Be comfortable in client facing situations and able to communicate directly with client teams to drive greater integration or process improvements
? Be a strong team player with ability to collaborate with internal development team to drive new features
? Be inquisitive in nature and driven by a desire to simplify or improve work life



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